Returns & Refunds policy

Refund and Return Policy

Last updated: August 20, 2026

1. Return Eligibility

You may request a return within 14 calendar days after you receive your parcel. Items for return must be unused, in original condition with original packaging intact. Custom‑made, personalised items cannot be returned unless they arrive damaged or defective.

2. Return Process

Before sending any item back, you must email our customer service at lin@qilin-trading.com to get an authorised return instruction. Unauthorised returns will not be accepted. You are responsible for return shipping costs unless the item was shipped wrong, damaged or defective on arrival.

3. Refund Timeline

Once we receive and inspect your returned goods, we will approve your refund within 7 business days. Refunds will go back to your original payment method. Please allow extra time for your bank or PayPal to process the funds back to your account.

4. Damaged or Wrong Items

If you receive a broken, defective or incorrect product, please send clear photos of the item and packaging to lin@qilin-trading.com within 7 days after delivery. We will arrange replacement or refund at our choice.

5. Non‑refundable situations

Orders where delivery was successful but you refuse delivery without valid reason are not eligible for a full refund; return‑shipping fees will be deducted from your refund amount.

6. Contact

For refund and return questions: lin@qilin-trading.com